betjj Responsible Gaming

Our Commitment to Player Wellbeing

betjj is dedicated to fostering a safe, fair, and transparent gambling environment for all players based in Bangladesh and beyond. We recognise that a small proportion of people who gamble may develop problematic behaviour, and we take this responsibility seriously. Our responsible gaming programme is not a box-ticking exercise — it is a genuine operational priority that shapes how we design our platform, train our support team, and respond to players in difficulty.

betjj's responsible gaming framework covers four core pillars: prevention (age verification, onboarding awareness), player controls (deposit limits, time-out, self-exclusion), detection (behavioural monitoring and proactive outreach), and support (live chat access and signposting to professional help organisations). Each pillar is designed to work together so that players always have multiple opportunities to recognise and address problematic gambling before it escalates.

We encourage all betjj players to treat gambling as a leisure activity with a fixed entertainment budget — similar to going to a cinema or watching a cricket match. Set your limits before you play, never chase losses, and take regular breaks. If at any point gambling stops being enjoyable, betjj's tools and support team are here to help.

Age Restriction & Verification

betjj is a strictly adults-only platform. Registration, deposits, wagering, and access to all betting and gaming products on betjj.app are exclusively available to individuals who are 18 years of age or older. This age restriction is a fundamental condition of using betjj and is non-negotiable under any circumstances.

Age Verification at Registration

All new betjj accounts are subject to a date-of-birth declaration at the time of registration. Players must confirm they are 18 or older before account creation proceeds. betjj's KYC (Know Your Customer) process requires players to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — which is checked against the declared date of birth to confirm eligibility.

What Happens If a Minor Attempts to Register

If betjj's systems detect that an account holder may be under 18 — whether through automated age-estimation checks, KYC document review, or a third-party report — the account is immediately suspended pending manual investigation. Any deposits made to a suspended underage account are returned to the payment source in accordance with betjj's responsible gaming obligations. The account is then permanently closed.

Advice for Parents and Guardians

If you are a parent or guardian and you suspect that a minor in your household has accessed betjj.app, please contact us immediately at support@betjj.app. We will prioritise your report and take swift action. We also strongly recommend installing parental-control software on shared devices to prevent minors from accessing online gambling platforms. Free parental-control tools are available for Android and iOS devices.

Responsible Gaming Tools Overview

betjj provides a comprehensive suite of player-controlled responsible gaming tools. These tools are available directly within your betjj account settings or by contacting the support team. Each tool is designed to give you meaningful control over your gambling activity without requiring complex processes or waiting periods.

Deposit & Loss Limits

Deposit and loss limits are among the most effective responsible gaming controls available on betjj. They allow you to pre-commit to a maximum spend before the excitement of a betting session influences your decision-making — a technique strongly recommended by responsible gambling researchers worldwide.

How Deposit Limits Work

You can set a deposit limit in Bangladeshi Taka (৳ BDT) for any of the following time periods:

• Daily limit: Maximum total deposit within a rolling 24-hour window
• Weekly limit: Maximum total deposit within a rolling 7-day window
• Monthly limit: Maximum total deposit within a rolling 30-day window

Once a deposit limit is set, any deposit attempt that would cause your total for the period to exceed the limit will be declined automatically by the betjj Cashier. The limit reset occurs on a rolling basis — not at midnight — so it accurately reflects the preceding 24 hours, 7 days, or 30 days of activity.

Reducing vs. Increasing Limits

A reduction in your deposit limit takes effect immediately. An increase in your deposit limit, by contrast, is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This asymmetry is intentional — it is designed to prevent impulsive spending decisions made in the heat of a losing session from bypassing your own pre-committed financial boundary.

How Loss Limits Work

Loss limits operate similarly to deposit limits but track your net gambling loss (total stakes minus total winnings returned) over a defined period. When your cumulative net loss reaches your chosen threshold for the period, your account is automatically prevented from placing further bets until the period resets. Loss limits are available on daily, weekly, and monthly timeframes.

Time-Out & Cool-Off Periods

A time-out is a short-term break from gambling activity on betjj. It is the right tool for players who feel they need a brief pause to reassess their gambling habits without committing to a longer self-exclusion. betjj strongly encourages players to use a time-out proactively — before a problem develops — rather than only as a reactive measure.

Available Time-Out Durations

• 24 Hours: A one-day break, useful after a difficult session or an unexpected loss
• 7 Days: A week-long pause to evaluate your relationship with gambling
• 30 Days: A full calendar month away from the platform to recharge and refocus
• Custom Duration: Contact betjj support to request a custom cool-off period between 1 and 90 days

What Happens During a Time-Out

When a time-out is active on your betjj account:

• You cannot log in to your betjj account through any device or browser
• You cannot place bets, spin slots, or access live casino tables
• You cannot make deposits via bKash, Nagad, Rocket, Upay, or any other payment method
• All promotional and marketing emails and SMS messages are suspended for the duration of the time-out
• Any pending withdrawals approved before the time-out was requested will still be processed normally

Ending a Time-Out Early

A time-out of 24 hours cannot be reversed once activated. For time-outs of 7 days or longer, early termination requires a written request to support@betjj.app followed by a mandatory 48-hour reflection period before the account is reactivated. This deliberate delay prevents impulsive decisions from undoing the benefit of the time-out.

Self-Exclusion

Self-exclusion is betjj's most powerful responsible gaming tool. It is intended for players who recognise that their gambling has become — or is at risk of becoming — harmful, and who need a firm, lasting break from the platform. betjj treats all self-exclusion requests with the utmost seriousness and processes them without delay.

Self-Exclusion Periods

• 6 Months: Minimum self-exclusion period
• 1 Year: Recommended for players experiencing moderate problem gambling
• 3 Years: For players with a significant gambling problem history
• 5 Years: Long-term exclusion for serious problem gambling situations
• Indefinite / Permanent: For players who wish to close their betjj account permanently with no option to return

What Self-Exclusion Covers

When you self-exclude from betjj, the following actions take effect immediately:

• Your betjj account is locked and inaccessible across all devices
• All deposits, betting activity, and gaming access are suspended for the full exclusion period
• betjj removes you from all marketing lists — you will receive no promotional emails, SMS offers, or bonus notifications
• Any remaining balance in your betjj account is held securely and will be refunded to your registered bKash or Nagad account upon request (subject to standard KYC verification)
• If betjj detects any attempt to open a new account under a different name or mobile number while self-exclusion is active, the new account will be closed immediately

How to Request Self-Exclusion

Self-exclusion can be requested via any of the following channels:

• Log in to your betjj account and navigate to Account Settings → Responsible Gaming → Self-Exclusion
• Contact betjj support via 24/7 live chat and request self-exclusion verbally — our team will process it during the chat session
• Email support@betjj.app with the subject line "Self-Exclusion Request — [Your Username]"

Returning After Self-Exclusion

Once a self-exclusion period expires, your account is not automatically reactivated. You must submit a written reactivation request to betjj support. betjj will then apply a mandatory 7-day reflection period and may conduct a brief welfare check conversation before reactivating the account. This safeguard is designed to ensure the reactivation is a considered, deliberate decision rather than an impulsive one.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in oneself. The following behaviours are widely recognised by gambling health professionals as warning signs that gambling may be causing harm. If you recognise any of these patterns in your own behaviour, we encourage you to use betjj's responsible gaming tools or seek professional support.

Self-Assessment Questionnaire

The following questions are adapted from widely used problem gambling screening tools. Answer honestly — your responses are for your own reflection only and are not recorded or shared with betjj. If you answer "Yes" to three or more questions, we strongly encourage you to contact our support team or a professional gambling help organisation.

Support Resources

betjj encourages any player who feels that gambling is negatively affecting their life to seek help without delay. Support is available both directly through betjj and through independent professional organisations. All of the following contact methods are free and confidential.

Contact betjj Support Directly

Professional Help Organisations

If you feel you need support beyond what betjj can provide, the following types of professional organisations offer free and confidential help for people affected by problem gambling. We recommend searching for locally available mental health and addiction support services in Bangladesh, as well as internationally recognised online resources:

• National Mental Health Helplines (Bangladesh): The Directorate General of Health Services (DGHS) operates mental health support in Bangladesh. Contact your nearest government hospital or community health centre for referrals to addiction counselling services.
• Gamblers Anonymous (GA): An internationally recognised peer-support fellowship for people with gambling problems. GA meetings and online resources are available in many countries and languages. Search for GA resources accessible from Bangladesh at gamblersanonymous.org.
• GamCare: A UK-based organisation providing information, advice, and support for problem gambling. Their online resources, self-help tools, and forum communities are available internationally at gamcare.org.uk.
• BeGambleAware: Offers a wide library of educational resources and self-help tools for problem gambling. Available at begambleaware.org. Their self-assessment tools and treatment directories are widely used across Asia.
• Your Family Doctor or Mental Health Professional: If gambling is affecting your mental health, a general practitioner or psychiatrist in Bangladesh can refer you to appropriate addiction counselling or therapy services available in Dhaka, Chittagong, Sylhet, Khulna, and other major cities.

Protecting Vulnerable Players

betjj's responsible gaming obligations extend beyond the individual player. We recognise that problem gambling affects families, partners, and communities — and we take steps to protect vulnerable individuals across all aspects of our platform.

Third-Party Exclusion Requests

If you are a family member, partner, or close friend of someone whose gambling on betjj is causing harm, you may contact betjj at support@betjj.app to report your concern. While betjj cannot share account information with third parties due to our privacy obligations, we will flag the account for enhanced monitoring and, where sufficient evidence of harm is presented, may place a temporary restriction on the account pending a welfare check with the account holder.

Responsible Marketing Practices

betjj is committed to advertising its products responsibly. Our marketing materials:

• Are never targeted at individuals under 18 or at vulnerable audiences identified through behavioural signals
• Do not depict gambling as a solution to financial problems or as a guaranteed source of income
• Always include a responsible gambling message and an 18+ notice
• Are not sent to players who have activated a time-out or self-exclusion on their account
• Do not use high-pressure language or urgency tactics designed to overcome a player's considered decision to stop gambling

Behavioural Monitoring

betjj employs automated monitoring systems that flag unusual patterns of play — such as a sudden large increase in deposit frequency, a significant escalation in stake sizes, or an extended uninterrupted gambling session. When these patterns are detected, betjj's responsible gaming team may proactively reach out to the player via email or live chat with a welfare check message. This outreach is not a commercial communication — it is a genuine check on the player's wellbeing, and no promotional offers are included.

Player Reality Check Reminders

betjj automatically displays a session summary notification to any player who has been logged in and actively gambling for 60 consecutive minutes. The summary shows the session duration and the net gambling result (net win or net loss in ৳ BDT). Players can acknowledge and continue, or take a break directly from the notification. This feature cannot be disabled and applies to all betjj players regardless of their account settings.

Staff Training

All betjj customer support staff who interact with players complete responsible gaming awareness training before handling live enquiries. This training covers how to identify indicators of problem gambling in player communications, how to sensitively raise the topic of responsible gaming tools, how to process self-exclusion requests, and how to signpost players to appropriate external support organisations. Training is refreshed on an annual basis and updated to reflect current best practices in the gambling harm-minimisation field.