betjj Privacy Policy

— Introduction

This Privacy Policy ("Policy") describes how betjj ("betjj", "we", "us", "our") — the operator of the online casino and sports betting platform accessible at betjj.app — collects, uses, stores, discloses, and protects personal data provided by or collected from you ("Player", "User", "You") when you access, register on, or use any product or service offered through betjj.app.

betjj is committed to safeguarding the privacy of every player on its platform. We handle personal data with transparency and in accordance with internationally recognised data-protection principles, including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated herein by reference.

By registering a betjj account, making a deposit, placing a bet, or otherwise using the platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Policy. If you do not agree to these practices, you must not use betjj.app.

1 Data We Collect

betjj collects personal data in the following categories. We only collect data that is necessary and proportionate to the purposes described in this Policy.

1.1 Registration & Identity Data

When you create a betjj account, we collect the following information:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (used to verify you are 18 years of age or older)
• Mobile phone number (used for account authentication, bKash/Nagad payment verification, and security alerts)
• Email address (used for account communications, promotional messages where consent is given, and password recovery)
• Username and encrypted password (used to authenticate your account)
• Country of residence (Bangladesh)

1.2 KYC & Verification Documents

As part of our Know Your Customer (KYC) programme — required for withdrawal processing and responsible gaming compliance — we may collect:

• A copy of your National Identity Card (NID) issued by the Government of Bangladesh, or a valid passport
• A selfie photograph for live facial comparison against your identity document (where required by our KYC verification process)
• Proof of mobile wallet ownership (confirmation screenshot from your bKash or Nagad account showing your registered phone number)
• Source-of-funds documentation for large deposits (e.g., bank statements, payslips) where required by our AML procedures

1.3 Financial & Transaction Data

• Deposit and withdrawal transaction records (amount in ৳ BDT, timestamp, payment method, transaction reference number)
• Your registered bKash, Nagad, Rocket, or Upay phone number linked to your betjj account
• Bank account details where bank transfer is used as a payment method

1.4 Usage & Behavioural Data

When you use betjj.app, we automatically collect technical and behavioural data, including:

1.5 Communications Data

When you contact betjj support via live chat, WhatsApp, or email (support@betjj.app), we retain a record of the conversation content, timestamps, and resolution notes. This data is used to manage your query, train our support team, and improve service quality.

2 How We Use Your Data

betjj uses the personal data we collect for the following purposes, each of which is tied to a specific lawful basis described in Section 3:

• Account Management: Creating, maintaining, and managing your betjj player account, including authentication, password recovery, and account security alerts.
• Payment Processing: Facilitating deposits and withdrawals in Bangladeshi Taka (৳ BDT) via bKash, Nagad, Rocket, Upay, and supported banking channels. Verifying that transactions are made from accounts registered in your own name.
• Identity Verification (KYC): Verifying your age (18+) and identity in compliance with responsible gaming and anti-money-laundering obligations.
• Service Delivery: Providing access to sports betting markets (including BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures), live casino games, slot titles, and other betting and gaming products.
• Responsible Gaming: Monitoring your betting and gaming behaviour to identify signs of problem gambling. Applying deposit limits, time-out requests, or self-exclusion where you request them or where our responsible gaming protocols require intervention.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, duplicate accounts, money laundering, match-fixing, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Legal Compliance: Fulfilling betjj's obligations under applicable anti-money-laundering (AML) and responsible gaming frameworks, and responding to lawful requests from competent authorities.
• Customer Support: Responding to your support queries, resolving disputes, and managing complaint escalations.
• Marketing Communications: Sending you promotional offers, bonus notifications, and seasonal campaign messages (e.g., Eid promotions, Pohela Boishakh offers, BPL season bonuses) where you have given your explicit consent. You may withdraw consent at any time by contacting support@betjj.app.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve betjj's product features, user experience, and betting market offerings.

3 Legal Basis for Processing

betjj processes your personal data on the following lawful bases, consistent with internationally recognised data-protection principles:

4 Data Sharing & Third Parties

betjj does not sell, rent, or trade your personal data to any third party for their independent commercial or marketing use. We share personal data only in the circumstances described below, and only to the extent necessary for each purpose:

4.1 Payment Service Providers

To process your deposits and withdrawals, betjj shares transaction-relevant data (your registered phone number, transaction amount in ৳ BDT, transaction reference) with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment gateways integrated into the betjj Cashier. These providers process payment data as independent data controllers under their own privacy policies and are required to maintain confidentiality of your data.

4.2 KYC & Identity Verification Partners

betjj may engage third-party identity verification service providers to assist with KYC document review, facial comparison, and liveness detection. Your identity documents and biometric data shared for this purpose are processed solely for verification and are not used for any other purpose by the verification partner.

4.3 Game Content Providers

Live casino and slot games on betjj are powered by certified third-party studios including Evolution Gaming, Pragmatic Play, Pragmatic Play Live, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your anonymised player session data (e.g., an opaque player token, game round ID, and stake value) to facilitate game delivery. They do not receive your name, phone number, or KYC documents.

4.4 Legal & Regulatory Authorities

betjj may disclose personal data to competent governmental authorities, law enforcement agencies, or courts where required by law, court order, or official regulatory request. betjj will, where legally permissible, notify affected players of such disclosures.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of betjj's assets, personal data held by betjj may be transferred to the acquiring entity as part of that transaction. Affected players will be notified prior to their data being transferred and will have the option to request account deletion before the transfer is completed.

5 Cookies & Tracking

betjj.app uses cookies and similar tracking technologies (local storage, session storage, pixel tags) to deliver and improve its service. The following categories of cookies are used:

Managing Cookies

You can manage or disable non-essential cookies at any time through your browser's privacy or settings menu. Please note that disabling functional cookies may affect certain platform features such as saved payment preferences. Disabling strictly necessary cookies will prevent betjj.app from operating correctly. For questions about betjj's cookie practices, contact support@betjj.app.

6 Data Retention

betjj retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply:

Upon expiry of the applicable retention period, betjj will securely delete or irreversibly anonymise your personal data so that it can no longer be associated with you as an individual. Where data must be retained for legal reasons beyond the standard retention period, betjj will restrict its processing and access during the extended retention window.

7 Your Rights & Choices

betjj recognises and respects your rights in relation to your personal data. The following rights are available to all betjj players:

Right of Access

You may request a copy of all personal data that betjj holds about you. betjj will provide this information in a structured, commonly used, machine-readable format (JSON or CSV) within 30 days of receiving a valid request.

Right to Rectification

If any personal data betjj holds about you is inaccurate or incomplete, you have the right to request correction. For account-level data (name, email, phone number), you may update some fields directly within your betjj account settings. For KYC-verified data, corrections require submission of updated identity documentation.

Right to Erasure

You may request deletion of your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and there is no other lawful basis for continued processing; or (c) the data has been unlawfully processed. betjj may decline erasure requests where retention is required by law (e.g., AML record-keeping obligations for financial transaction data).

Right to Restrict Processing

You may request that betjj restrict the processing of your data in certain circumstances, for example while a dispute is being investigated or while you await a rectification response.

Right to Data Portability

Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a portable format and to transmit it to another service provider.

Right to Object to Marketing

You have the right to withdraw consent to marketing communications at any time by: (a) clicking the unsubscribe link in any betjj promotional email; (b) contacting betjj support via live chat; or (c) emailing support@betjj.app with the subject line "Unsubscribe from marketing". betjj will process your request within 5 business days.

Exercising Your Rights

To exercise any of the rights described above, contact betjj's Data Protection team by email at support@betjj.app. Please include your registered account username and phone number in your request so that we can verify your identity before processing the request. betjj will respond to all valid data-subject requests within 30 calendar days.

8 Data Security

betjj implements a layered technical and organisational security architecture to protect personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• Transport Encryption: All data transmitted between your browser or mobile device and betjj.app is encrypted using TLS 1.3 (256-bit SSL). The padlock icon in your browser confirms an active secure connection.
• Password Security: Player passwords are stored exclusively as salted cryptographic hashes using a modern key-derivation algorithm. betjj staff cannot view or retrieve plaintext passwords.
• Access Controls: Access to player data is restricted to betjj staff on a strict need-to-know basis, governed by role-based access control (RBAC) policies. All internal data access is logged and audited.
• Database Security: Production databases holding personal and financial data are hosted on isolated, firewall-protected infrastructure with no direct public internet access.
• KYC Document Security: Identity documents submitted for KYC are stored in an encrypted document vault with access limited to betjj's compliance team.
• Penetration Testing: betjj's platform undergoes periodic independent security assess ments and vulnerability scanning to identify and remediate security weaknesses before they can be exploited.
• Incident Response: betjj maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to player rights, betjj will notify affected players within 72 hours of becoming aware of the incident, describing the nature of the breach, the data affected, and the steps being taken to contain it.
• Two-Factor Authentication (2FA): betjj supports two-factor authentication via SMS OTP for player logins and withdrawal requests. Players are strongly encouraged to enable 2FA in their account security settings.

9 Children's Privacy

betjj is strictly an adults-only platform. Registration, wagering, and all other services on betjj.app are available exclusively to individuals who are 18 years of age or older. betjj does not knowingly collect personal data from individuals under the age of 18.

Age verification is a mandatory step in the betjj KYC process. Players are required to submit a valid government-issued identity document confirming their date of birth before withdrawal privileges are activated on their account. Where betjj has reasonable grounds to believe that an account holder is under 18, the account will be immediately suspended pending identity verification, and any funds in the account will be held pending the outcome of the verification process.

If you are a parent or guardian and you believe your child has registered a betjj account, please contact betjj immediately at support@betjj.app. betjj will investigate the matter promptly, close the account if the player is confirmed to be under 18, and return any deposited funds in accordance with our responsible gaming obligations.

10 Changes to This Policy

betjj reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform functionality. When material changes are made — that is, changes that significantly affect how we collect, use, or share your personal data — betjj will provide notice via one or more of the following methods:

• A prominent notice banner displayed on betjj.app for a minimum of 14 days following the change
• A direct notification to your registered email address or phone number (SMS) at least 7 days before the revised Policy takes effect
• An in-platform notification in your betjj account messages centre

For minor, non-material amendments — such as typographical corrections, clarifications of existing practices that do not alter their substance, or updates to contact details — betjj may update the Policy without advance notice. The version number and "Last Updated" date at the top of this page will always reflect the current version.

Your continued use of betjj.app following the stated effective date of a revised Policy constitutes your acceptance of the updated data practices. If you do not agree to the revised Policy, you must cease using betjj.app and may request account closure and data deletion as described in Section 7 (Your Rights & Choices) above.

The most current version of betjj's Privacy Policy is always available at betjj.app/privacy-policy. betjj recommends reviewing this page periodically, particularly before making a deposit or initiating a withdrawal.

11 Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to betjj's handling of your personal data, please contact betjj's Data Protection team using the details below. All data-related enquiries are handled by a designated member of betjj's compliance team.

betjj takes all privacy-related correspondence seriously. If you are not satisfied with betjj's response to a data enquiry, you have the right to escalate your concern to a relevant data protection supervisory authority in your jurisdiction.